APA (7th ed.) Citation

Williams, T. (1996). Dealing with customer complaints / Tom Williams. Gower.

Chicago Style (17th ed.) Citation

Williams, Tom. Dealing with Customer Complaints / Tom Williams. Aldershot: Gower, 1996.

MLA (9th ed.) Citation

Williams, Tom. Dealing with Customer Complaints / Tom Williams. Gower, 1996.

Warning: These citations may not always be 100% accurate.