APA (7th ed.) Citation

Connell, R. (1995). Measuring customer and service profitability in the finance sector / Roger Connell. Chapman & Hall.

Chicago Style (17th ed.) Citation

Connell, Roger. Measuring Customer and Service Profitability in the Finance Sector / Roger Connell. London: Chapman & Hall, 1995.

MLA (9th ed.) Citation

Connell, Roger. Measuring Customer and Service Profitability in the Finance Sector / Roger Connell. Chapman & Hall, 1995.

Warning: These citations may not always be 100% accurate.