APA (7th ed.) Citation

Kunst, P., & Lemmink, J. (1996). Managing service quality / edited by Paul Kunst and Jos Lemmink. Paul Chapman.

Chicago Style (17th ed.) Citation

Kunst, Paul, and Jos Lemmink. Managing Service Quality / Edited by Paul Kunst and Jos Lemmink. London: Paul Chapman, 1996.

MLA (9th ed.) Citation

Kunst, Paul, and Jos Lemmink. Managing Service Quality / Edited by Paul Kunst and Jos Lemmink. Paul Chapman, 1996.

Warning: These citations may not always be 100% accurate.