APA (7th ed.) Citation

Johns, N., & Lee-Ross, D. (1998). Research methods in service industry management / Nick Johns and Darren Lee-Ross. Cassell.

Chicago Style (17th ed.) Citation

Johns, Nicholas, and Darren Lee-Ross. Research Methods in Service Industry Management / Nick Johns and Darren Lee-Ross. London: Cassell, 1998.

MLA (9th ed.) Citation

Johns, Nicholas, and Darren Lee-Ross. Research Methods in Service Industry Management / Nick Johns and Darren Lee-Ross. Cassell, 1998.

Warning: These citations may not always be 100% accurate.