Inspired customer service : strategies for service quality / David Clutterbuck, Graham Clark, Colin Armistead. strategies for service quality /

Saved in:
Bibliographic Details
Main Author: Clutterbuck, David, 1947-
Other Authors: Clark, Graham, Armistead, Colin G.
Format: Book
Language:English
Published: London : Kogan Page, 1993
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000nxm-a2200000zn-4500
001 000745882
005 20180201114652.0
008 940217s1993----en------W----00-----eng--
015 |a b9999999 
020 |a 074940826X 
082 0 4 |a 658.8  |2 12A 
089 |a 658.812 
100 1 |a Clutterbuck, David,  |d 1947- 
245 0 0 |a Inspired customer service :  |b strategies for service quality /  |c David Clutterbuck, Graham Clark, Colin Armistead. 
260 |a London :  |b Kogan Page,  |c 1993 
300 |a 220p. :  |b ill (pbk) ;  |c 23cm 
504 |a Bibliography 
504 |a Includes index 
700 1 |a Clark, Graham 
700 1 |a Armistead, Colin G. 
952 |0 0  |1 0  |4 0  |6 658_812000000000000_CLU  |7 0  |9 547698  |a PILKINGTON  |b PILKINGTON  |c MAIN  |d 1997-09-23  |e BMBC  |g 16.49  |l 25  |o 658.812/CLU  |p 0401514943  |r 2012-12-13 00:00:00  |w 2018-02-01  |y LONG 
952 |0 0  |1 0  |4 0  |6 658_812000000000000_CLU  |7 0  |9 547699  |a PILKINGTON  |b PILKINGTON  |c MAIN  |d 1997-09-23  |e BMBC  |g 16.49  |l 46  |o 658.812/CLU  |p 0401514935  |r 2014-03-20 00:00:00  |w 2018-02-01  |y LONG 
999 |c 341219  |d 341219 

Similar Items