APA (7th ed.) Citation

Wayland, R. E., & Cole, P. M. (1997). Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole: New strategies for growth. Harvard Business School.

Chicago Style (17th ed.) Citation

Wayland, Robert E., and Paul M. Cole. Customer Connections : New Strategies for Growth / Robert E. Wayland, Paul M. Cole: New Strategies for Growth. Boston, Mass.: Harvard Business School, 1997.

MLA (9th ed.) Citation

Wayland, Robert E., and Paul M. Cole. Customer Connections : New Strategies for Growth / Robert E. Wayland, Paul M. Cole: New Strategies for Growth. Harvard Business School, 1997.

Warning: These citations may not always be 100% accurate.