Figallo, C. (1998). Hosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge / Cliff Figallo: Building relationships, increasing customer loyalty, and maintaining a competitive edge. Wiley.
Chicago Style (17th ed.) CitationFigallo, Cliff. Hosting Web Communities : Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge / Cliff Figallo: Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge. New York ; Chichester: Wiley, 1998.
MLA (9th ed.) CitationFigallo, Cliff. Hosting Web Communities : Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge / Cliff Figallo: Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge. Wiley, 1998.