APA (7th ed.) Citation

Schneider, B., & Bowen, D. E. (1995). Winning the service game / Benjamin Schneider, David E. Bowen. Harvard Business School Press.

Chicago Style (17th ed.) Citation

Schneider, Benjamin, and David E. Bowen. Winning the Service Game / Benjamin Schneider, David E. Bowen. Boston, Mass.: Harvard Business School Press, 1995.

MLA (9th ed.) Citation

Schneider, Benjamin, and David E. Bowen. Winning the Service Game / Benjamin Schneider, David E. Bowen. Harvard Business School Press, 1995.

Warning: These citations may not always be 100% accurate.