APA (7th ed.) Citation

Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. (1997). The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger: How leading companies link profit and growth to loyalty, satisfaction, and value. Free Press.

Chicago Style (17th ed.) Citation

Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New York ; London: Free Press, 1997.

MLA (9th ed.) Citation

Heskett, James L., et al. The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. Free Press, 1997.

Warning: These citations may not always be 100% accurate.