APA (7th ed.) Citation

Oakland, J. S., & Morris, P. (1997). TQM : a pictorial guide for managers / John Oakland and Peter Morris: A pictorial guide for managers. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S., and Peter Morris. TQM : A Pictorial Guide for Managers / John Oakland and Peter Morris: A Pictorial Guide for Managers. Oxford: Butterworth-Heinemann, 1997.

MLA (9th ed.) Citation

Oakland, John S., and Peter Morris. TQM : A Pictorial Guide for Managers / John Oakland and Peter Morris: A Pictorial Guide for Managers. Butterworth-Heinemann, 1997.

Warning: These citations may not always be 100% accurate.