Goetsch, D. L., & Davis, S. M. (2000). Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis: Introduction to total quality management for production, processing, and services (3rd ed.). Prentice Hall ; Prentice-Hall International.
Chicago Style (17th ed.) CitationGoetsch, David L., and Stanley M. Davis. Quality Management : Introduction to Total Quality Management for Production, Processing, and Services / David L. Goetsch, Stanley B. Davis: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Upper Saddle River, N.J. : London: Prentice Hall ; Prentice-Hall International, 2000.
MLA (9th ed.) CitationGoetsch, David L., and Stanley M. Davis. Quality Management : Introduction to Total Quality Management for Production, Processing, and Services / David L. Goetsch, Stanley B. Davis: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Prentice Hall ; Prentice-Hall International, 2000.