APA (7th ed.) Citation

Jay, R. (1999). Smart things to know about customers / Ros Jay. Capstone.

Chicago Style (17th ed.) Citation

Jay, Ros. Smart Things to Know About Customers / Ros Jay. Oxford: Capstone, 1999.

MLA (9th ed.) Citation

Jay, Ros. Smart Things to Know About Customers / Ros Jay. Capstone, 1999.

Warning: These citations may not always be 100% accurate.