APA (7th ed.) Citation

Shillito, M. L. (2001). Acquiring, processing, and deploying voice of the customer / M. Larry Shillito. St. Lucie Press.

Chicago Style (17th ed.) Citation

Shillito, M. Larry. Acquiring, Processing, and Deploying Voice of the Customer / M. Larry Shillito. Boca Raton, Fla.: St. Lucie Press, 2001.

MLA (9th ed.) Citation

Shillito, M. Larry. Acquiring, Processing, and Deploying Voice of the Customer / M. Larry Shillito. St. Lucie Press, 2001.

Warning: These citations may not always be 100% accurate.