APA (7th ed.) Citation

Bhote, K. R. (2000). The customer loyalty audit : a seven-step audit to determine how well-equipped you are to win and retain customer loyalty / Keki R. Bhote: A seven-step audit to determine how well-equipped you are to win and retain customer loyalty. Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Bhote, Keki R. The Customer Loyalty Audit : A Seven-step Audit to Determine How Well-equipped You Are to Win and Retain Customer Loyalty / Keki R. Bhote: A Seven-step Audit to Determine How Well-equipped You Are to Win and Retain Customer Loyalty. London: Financial Times Prentice Hall, 2000.

MLA (9th ed.) Citation

Bhote, Keki R. The Customer Loyalty Audit : A Seven-step Audit to Determine How Well-equipped You Are to Win and Retain Customer Loyalty / Keki R. Bhote: A Seven-step Audit to Determine How Well-equipped You Are to Win and Retain Customer Loyalty. Financial Times Prentice Hall, 2000.

Warning: These citations may not always be 100% accurate.