APA (7th ed.) Citation

Clegg, B. (2000). The invisible customer : strategies for successful customer service down the wire / Brian Clegg: Strategies for successful customer service down the wire. Kogan Page.

Chicago Style (17th ed.) Citation

Clegg, Brian. The Invisible Customer : Strategies for Successful Customer Service Down the Wire / Brian Clegg: Strategies for Successful Customer Service Down the Wire. London: Kogan Page, 2000.

MLA (9th ed.) Citation

Clegg, Brian. The Invisible Customer : Strategies for Successful Customer Service Down the Wire / Brian Clegg: Strategies for Successful Customer Service Down the Wire. Kogan Page, 2000.

Warning: These citations may not always be 100% accurate.