APA (7th ed.) Citation

Durkin, M., & Howcroft, B. (2001). Towards an understanding of banks' use of the internet in relationship management / by Mark Durkin and Barry Howcroft. Loughborough University Banking Centre.

Chicago Style (17th ed.) Citation

Durkin, Mark, and Barry Howcroft. Towards an Understanding of Banks' Use of the Internet in Relationship Management / by Mark Durkin and Barry Howcroft. Loughborough: Loughborough University Banking Centre, 2001.

MLA (9th ed.) Citation

Durkin, Mark, and Barry Howcroft. Towards an Understanding of Banks' Use of the Internet in Relationship Management / by Mark Durkin and Barry Howcroft. Loughborough University Banking Centre, 2001.

Warning: These citations may not always be 100% accurate.