Peel, M. (1987). Customer service : how to achieve total customer satisfaction: How to achieve total customer satisfaction. Kogan Page.
Chicago Style (17th ed.) CitationPeel, Malcolm. Customer Service : How to Achieve Total Customer Satisfaction: How to Achieve Total Customer Satisfaction. London: Kogan Page, 1987.
MLA (9th ed.) CitationPeel, Malcolm. Customer Service : How to Achieve Total Customer Satisfaction: How to Achieve Total Customer Satisfaction. Kogan Page, 1987.
Warning: These citations may not always be 100% accurate.