APA (7th ed.) Citation

Johnston, R., & Clark, G. (2005). Service operations management : improving service delivery / Robert Johnston, Graham Clark: Improving service delivery (2nd ed.). Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management : Improving Service Delivery / Robert Johnston, Graham Clark: Improving Service Delivery. 2nd ed. Harlow: Financial Times Prentice Hall, 2005.

MLA (9th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management : Improving Service Delivery / Robert Johnston, Graham Clark: Improving Service Delivery. 2nd ed. Financial Times Prentice Hall, 2005.

Warning: These citations may not always be 100% accurate.