APA (7th ed.) Citation

Fogli, L. (2006). Customer service delivery research and best practices / Lawrence Fogli, editor, foreward by Eduardo Salas: Research and best practices. Jossey-Bass.

Chicago Style (17th ed.) Citation

Fogli, Lawrence. Customer Service Delivery Research and Best Practices / Lawrence Fogli, Editor, Foreward by Eduardo Salas: Research and Best Practices. San Francisco CA.: Jossey-Bass, 2006.

MLA (9th ed.) Citation

Fogli, Lawrence. Customer Service Delivery Research and Best Practices / Lawrence Fogli, Editor, Foreward by Eduardo Salas: Research and Best Practices. Jossey-Bass, 2006.

Warning: These citations may not always be 100% accurate.