Customer service delivery research and best practices / Lawrence Fogli, editor, foreward by Eduardo Salas . research and best practices /

Saved in:
Bibliographic Details
Other Authors: Fogli, Lawrence
Format: eBook
Language:English
Published: San Francisco CA. : Jossey-Bass , 2006.
Subjects:
Customer services
Customer relations > Management
Online Access:https://ebookcentral.proquest.com/lib/lboro/detail.action?docID=251664
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000cam a2200000 a 4500
001 001141880
005 20240216163003.0
006 m d
006 m
007 cr||||||||||||
008 080215t2006 ||| s |||||||eng|d
020 |a 9780787983109 
020 |a 9780787976200 
020 |a 0787983101 
020 |a 0787976202 
082 0 0 |a 658.812 
245 0 0 |a Customer service delivery  |h [electronic resource] :  |b research and best practices /  |c Lawrence Fogli, editor, foreward by Eduardo Salas . 
260 |a San Francisco CA. :  |b Jossey-Bass ,  |c 2006. 
300 |a 347 p. 
538 |a Mode of access: World Wide Web. 
650 0 0 |a Customer services 
650 0 0 |a Customer relations  |x Management 
700 1 |a Fogli, Lawrence 
856 4 |u https://ebookcentral.proquest.com/lib/lboro/detail.action?docID=251664 
940 |a PILKL  |d PO 
942 |2 ddc 
952 |0 0  |1 0  |4 0  |7 0  |9 739061  |a ONLINE  |b ONLINE  |c EB  |d 2008-05-16  |g 1.00  |l 0  |p B309480  |r 2018-02-01 00:00:00  |w 2018-02-01  |y ONLINE 
999 |c 452578  |d 452578 

Similar Items