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Customer service delivery research and best practices / Lawrence Fogli, editor, foreward by Eduardo Salas . research and best practices /
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| Format: | eBook |
| Language: | English |
| Published: |
San Francisco CA. :
Jossey-Bass ,
2006.
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| Online Access: | https://ebookcentral.proquest.com/lib/lboro/detail.action?docID=251664 |
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https://ebookcentral.proquest.com/lib/lboro/detail.action?docID=251664Online Resource
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Copy [B309480]
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