APA (7th ed.) Citation

Buttle, F. (2004). Customer relationship management concepts and tools / Francis Buttle: Concepts and tools. Elsevier Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Buttle, Francis. Customer Relationship Management Concepts and Tools / Francis Buttle: Concepts and Tools. Amsterdam: Elsevier Butterworth-Heinemann, 2004.

MLA (9th ed.) Citation

Buttle, Francis. Customer Relationship Management Concepts and Tools / Francis Buttle: Concepts and Tools. Elsevier Butterworth-Heinemann, 2004.

Warning: These citations may not always be 100% accurate.