APA (7th ed.) Citation

Roberts-Phelps, G. (2001). Customer relationship management how to turn a good business into a great one / Graham Roberts-Phelps: How to turn a good business into a great one. Thorogood.

Chicago Style (17th ed.) Citation

Roberts-Phelps, Graham. Customer Relationship Management How to Turn a Good Business into a Great One / Graham Roberts-Phelps: How to Turn a Good Business into a Great One. London: Thorogood, 2001.

MLA (9th ed.) Citation

Roberts-Phelps, Graham. Customer Relationship Management How to Turn a Good Business into a Great One / Graham Roberts-Phelps: How to Turn a Good Business into a Great One. Thorogood, 2001.

Warning: These citations may not always be 100% accurate.