APA (7th ed.) Citation

Foss, B., & Stone, M. (2001). Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers / Merlin Stone and Bryan Foss: New thinking, new strategies, new tools for getting closer to your customers. Kogan Page.

Chicago Style (17th ed.) Citation

Foss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers / Merlin Stone and Bryan Foss: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. London: Kogan Page, 2001.

MLA (9th ed.) Citation

Foss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers / Merlin Stone and Bryan Foss: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. Kogan Page, 2001.

Warning: These citations may not always be 100% accurate.