APA (7th ed.) Citation

Ryan, R., & Raducha-Grace, T. (2010). The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace: How to improve service and lower costs. IBM Press.

Chicago Style (17th ed.) Citation

Ryan, Robert, and Tim Raducha-Grace. The Business of IT : How to Improve Service and Lower Costs / Robert Ryan and Tim Raducha-Grace: How to Improve Service and Lower Costs. Upper Saddle River, NJ: IBM Press, 2010.

MLA (9th ed.) Citation

Ryan, Robert, and Tim Raducha-Grace. The Business of IT : How to Improve Service and Lower Costs / Robert Ryan and Tim Raducha-Grace: How to Improve Service and Lower Costs. IBM Press, 2010.

Warning: These citations may not always be 100% accurate.