Hollnagel, E. (2009). The ETTO Principle-- efficiency-thoroughness trade-off why things that go right sometimes go wrong / Erik Hollnagel: Why things that go right sometimes go wrong. Ashgate.
Chicago Style (17th ed.) CitationHollnagel, Erik. The ETTO Principle-- Efficiency-thoroughness Trade-off Why Things That Go Right Sometimes Go Wrong / Erik Hollnagel: Why Things That Go Right Sometimes Go Wrong. Farnham: Ashgate, 2009.
MLA (9th ed.) CitationHollnagel, Erik. The ETTO Principle-- Efficiency-thoroughness Trade-off Why Things That Go Right Sometimes Go Wrong / Erik Hollnagel: Why Things That Go Right Sometimes Go Wrong. Ashgate, 2009.
Warning: These citations may not always be 100% accurate.