APA (7th ed.) Citation

Johnston, R., & Clark, G. (2008). Service operations management : improving service delivery / Robert Johnston and Graham Clark: Improving service delivery (3rd ed.). FT Prentice Hall.

Chicago Style (17th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management : Improving Service Delivery / Robert Johnston and Graham Clark: Improving Service Delivery. 3rd ed. Harlow, England ; New York: FT Prentice Hall, 2008.

MLA (9th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management : Improving Service Delivery / Robert Johnston and Graham Clark: Improving Service Delivery. 3rd ed. FT Prentice Hall, 2008.

Warning: These citations may not always be 100% accurate.