Stickdorn, M., & Schneider, J. (2011). This is service design thinking : basics, tools, cases / [editors, Marc Stickdorn and Jakob Schneider]: Basics, tools, cases. BIS Publishers.
Chicago Style (17th ed.) CitationStickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking : Basics, Tools, Cases / [editors, Marc Stickdorn and Jakob Schneider]: Basics, Tools, Cases. Amsterdam: BIS Publishers, 2011.
MLA (9th ed.) CitationStickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking : Basics, Tools, Cases / [editors, Marc Stickdorn and Jakob Schneider]: Basics, Tools, Cases. BIS Publishers, 2011.
Warning: These citations may not always be 100% accurate.