APA (7th ed.) Citation

Marc, S., & Schneider, J. (2011). This is service design thinking basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and editing]: Basics-tools-cases. BIS Publishers.

Chicago Style (17th ed.) Citation

Marc, Stickdorn, and Jakob Schneider. This Is Service Design Thinking Basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and Editing]: Basics-tools-cases. Amsterdam: BIS Publishers, 2011.

MLA (9th ed.) Citation

Marc, Stickdorn, and Jakob Schneider. This Is Service Design Thinking Basics-tools-cases / Marc Stickdorn, Jakob Schneider [concept and Editing]: Basics-tools-cases. BIS Publishers, 2011.

Warning: These citations may not always be 100% accurate.