APA (7th ed.) Citation

Kimbell, L. (2014). The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimball: Action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities. BIS Publishers.

Chicago Style (17th ed.) Citation

Kimbell, Lucy. The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations : Templates, Cases, Capabilities / Lucy Kimball: Action-oriented Creative Thinking Toolkit for Service Organizations : Templates, Cases, Capabilities. Amsterdam, Netherlands: BIS Publishers, 2014.

MLA (9th ed.) Citation

Kimbell, Lucy. The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations : Templates, Cases, Capabilities / Lucy Kimball: Action-oriented Creative Thinking Toolkit for Service Organizations : Templates, Cases, Capabilities. BIS Publishers, 2014.

Warning: These citations may not always be 100% accurate.