APA (7th ed.) Citation

Oakland, J. S. (2014). Total quality management and operational excellence text with cases / John Oakland: Text with cases (4th ed.). Routledge.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management and Operational Excellence Text with Cases / John Oakland: Text with Cases. 4th ed. Abingdon: Routledge, 2014.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management and Operational Excellence Text with Cases / John Oakland: Text with Cases. 4th ed. Routledge, 2014.

Warning: These citations may not always be 100% accurate.