APA (7th ed.) Citation

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management improving service delivery / Robert Johnston, Graham Clark and Michael Shulver: Improving service delivery (4th ed.). Pearson Education.

Chicago Style (17th ed.) Citation

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management Improving Service Delivery / Robert Johnston, Graham Clark and Michael Shulver: Improving Service Delivery. 4th ed. Harlow: Pearson Education, 2012.

MLA (9th ed.) Citation

Johnston, Robert, et al. Service Operations Management Improving Service Delivery / Robert Johnston, Graham Clark and Michael Shulver: Improving Service Delivery. 4th ed. Pearson Education, 2012.

Warning: These citations may not always be 100% accurate.