Dixon, M., Toman, N., & DeLisi, R. (2013). The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nick Toman and Rick DeLisi: Conquering the new battleground for customer loyalty. Portfolio Penguin.
Chicago Style (17th ed.) CitationDixon, Matthew, Nick Toman, and Rick DeLisi. The Effortless Experience : Conquering the New Battleground for Customer Loyalty / Matthew Dixon, Nick Toman and Rick DeLisi: Conquering the New Battleground for Customer Loyalty. London: Portfolio Penguin, 2013.
MLA (9th ed.) CitationDixon, Matthew, et al. The Effortless Experience : Conquering the New Battleground for Customer Loyalty / Matthew Dixon, Nick Toman and Rick DeLisi: Conquering the New Battleground for Customer Loyalty. Portfolio Penguin, 2013.