APA (7th ed.) Citation

Kalbach, J. (2016). Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams / Jim Kalbach: A guide to creating value through journeys, blueprints, and diagrams. O'Reilly.

Chicago Style (17th ed.) Citation

Kalbach, James. Mapping Experiences : A Guide to Creating Value Through Journeys, Blueprints, and Diagrams / Jim Kalbach: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Beijing: O'Reilly, 2016.

MLA (9th ed.) Citation

Kalbach, James. Mapping Experiences : A Guide to Creating Value Through Journeys, Blueprints, and Diagrams / Jim Kalbach: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. O'Reilly, 2016.

Warning: These citations may not always be 100% accurate.