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Mapping experiences : a guide...
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Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams / Jim Kalbach.
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Bibliographic Details
Main Author:
Kalbach, James
(Author)
Format:
Book
Language:
English
Published:
Beijing :
O'Reilly,
[2016]
Subjects:
Customer relations.
Organizational learning.
Organizational effectiveness.
Mappings (Mathematics)
Tags:
Add Tag
service design
1
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