APA (7th ed.) Citation

Downe, L. (2020). Good services : how to design services that work / Lou Downe: How to design services that work. BIS Publishers.

Chicago Style (17th ed.) Citation

Downe, Lou. Good Services : How to Design Services That Work / Lou Downe: How to Design Services That Work. Amsterdam, The Netherlands: BIS Publishers, 2020.

MLA (9th ed.) Citation

Downe, Lou. Good Services : How to Design Services That Work / Lou Downe: How to Design Services That Work. BIS Publishers, 2020.

Warning: These citations may not always be 100% accurate.