Library Catalogue Plus

APA (7th ed.) Citation

Shaw, C., & Ivens, J. (2002). Building great customer experiences Colin Shaw and John Ivens (Rev ed.). Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences Colin Shaw and John Ivens. Rev ed. Palgrave Macmillan, 2002.

MLA (9th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences Colin Shaw and John Ivens. Rev ed. Palgrave Macmillan, 2002.