APA (7th ed.) Citation

Kalbach, J. (2021). Mapping experiences a complete guide to customer alignment through journeys, blueprints, and diagrams / James Kalbach: A complete guide to customer alignment through journeys, blueprints, and diagrams (Second edition.). O'Reilly.

Chicago Style (17th ed.) Citation

Kalbach, James. Mapping Experiences a Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams / James Kalbach: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams. Second edition. Cambridge: O'Reilly, 2021.

MLA (9th ed.) Citation

Kalbach, James. Mapping Experiences a Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams / James Kalbach: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams. Second edition. O'Reilly, 2021.

Warning: These citations may not always be 100% accurate.