Introduction to service design for UX designers

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is n...

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Bibliographic Details
Main Authors: Virpi Roto, Val Mitchell, Stuart Cockbill, Jodi Forlizzi, Jung-Joo Lee, Effie L-C Law
Format: Default Conference proceeding
Published: 2020
Subjects:
Service Design
User Experience Design
User Experience
Online Access:https://hdl.handle.net/2134/13273160.v1
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https://hdl.handle.net/2134/13273160.v1

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