Will social distancing in service encounters affect consumers’ value perception during the COVID-19 pandemic? The role of servicescape, self-efficacy, and technological intervention

This study investigates how physical and psychological distance from one's surroundings may influence one's perception of connectedness with the servicescape and, ultimately, perception of value. It also examines the effect of consumers’ techno-psychological differences and interaction mod...

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Bibliographic Details
Main Authors: Ying Feng, Jie Meng
Format: Default Article
Published: 2023
Subjects:
Marketing
Information systems
technological intervention
digital agents
social distancing
servicescape
physical distance
psychological distance
consumer value
self-efficacy
Online Access:https://hdl.handle.net/2134/22219669.v1
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https://hdl.handle.net/2134/22219669.v1

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