Anti-patterns in knowledge management

Particularly in multinational organisations, Knowledge Management initiatives often fail to deliver cost-effective solutions, support knowledge transfer mechanisms, and measure up to expectations. This paper identifies dysfunctional KM scenarios and formally describes necessary actions to resolve su...

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Bibliographic Details
Main Authors: John Israilidis, Russell Lock, Louise Cooke
Format: Default Article
Published: 2015
Subjects:
Other commerce, management, tourism and services not elsewhere classified
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Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/17454
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Summary:Particularly in multinational organisations, Knowledge Management initiatives often fail to deliver cost-effective solutions, support knowledge transfer mechanisms, and measure up to expectations. This paper identifies dysfunctional KM scenarios and formally describes necessary actions to resolve such issues by definition of the concept of KM anti-patterns. The work is aimed primarily at practitioners, i.e., managers and senior executives, in order to enable fast and effective problem identification and resolution, as well as cut costs for managing knowledge due to dysfunctional, inefficient or otherwise inappropriate KM practices.

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