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Email training significantly reduces email defects
Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the qual...
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| Main Authors: | , , |
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| Format: | Default Article |
| Published: |
2005
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| Subjects: | |
| Online Access: | https://hdl.handle.net/2134/2192 |
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| _version_ | 1818174929501159424 |
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| author | Anthony K. Burgess Tom Jackson Janet Edwards |
| author_facet | Anthony K. Burgess Tom Jackson Janet Edwards |
| author_sort | Anthony K. Burgess (7168526) |
| collection | Figshare |
| description | Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the quality of the email content. Email defects lead to inefficiencies within the workplace as employees spend more time dealing with email rather than doing other aspects of their job. This paper firstly examines how email is used within a large organisation and highlights the defects associated with email. The initial results show that these defects affect some groups of employees more than others. The paper also reports on the effectiveness of email training in reducing the defects associated with email use. The results show that some of these defects are related and that training can significantly reduce some of the email defects and improve the way people write emails. |
| format | Default Article |
| id | rr-article-9402395 |
| institution | Loughborough University |
| publishDate | 2005 |
| record_format | Figshare |
| spelling | rr-article-94023952005-01-01T00:00:00Z Email training significantly reduces email defects Anthony K. Burgess (7168526) Tom Jackson (1258584) Janet Edwards (7168529) Distributed computing and systems software not elsewhere classified Information systems not elsewhere classified Library and information studies not elsewhere classified Other information and computing sciences not elsewhere classified email electronic communication employee training employee productivity Information Systems Library and Information Studies Information and Computing Sciences not elsewhere classified Distributed Computing Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the quality of the email content. Email defects lead to inefficiencies within the workplace as employees spend more time dealing with email rather than doing other aspects of their job. This paper firstly examines how email is used within a large organisation and highlights the defects associated with email. The initial results show that these defects affect some groups of employees more than others. The paper also reports on the effectiveness of email training in reducing the defects associated with email use. The results show that some of these defects are related and that training can significantly reduce some of the email defects and improve the way people write emails. 2005-01-01T00:00:00Z Text Journal contribution 2134/2192 https://figshare.com/articles/journal_contribution/Email_training_significantly_reduces_email_defects/9402395 CC BY-NC-ND 4.0 |
| spellingShingle | Distributed computing and systems software not elsewhere classified Information systems not elsewhere classified Library and information studies not elsewhere classified Other information and computing sciences not elsewhere classified electronic communication employee training employee productivity Information Systems Library and Information Studies Information and Computing Sciences not elsewhere classified Distributed Computing Anthony K. Burgess Tom Jackson Janet Edwards Email training significantly reduces email defects |
| title | Email training significantly reduces email defects |
| title_full | Email training significantly reduces email defects |
| title_fullStr | Email training significantly reduces email defects |
| title_full_unstemmed | Email training significantly reduces email defects |
| title_short | Email training significantly reduces email defects |
| title_sort | email training significantly reduces email defects |
| topic | Distributed computing and systems software not elsewhere classified Information systems not elsewhere classified Library and information studies not elsewhere classified Other information and computing sciences not elsewhere classified electronic communication employee training employee productivity Information Systems Library and Information Studies Information and Computing Sciences not elsewhere classified Distributed Computing |
| url | https://hdl.handle.net/2134/2192 |