Measuring electronic communication defects and their impact at 3M

Although email is frequently often thought of as a quick and efficient form of communication, often little thought is given to how email affects the employee. This paper has made steps towards gaining a better understanding of email communication and how it can be used more effectively in an organis...

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Bibliographic Details
Main Authors: Anthony K. Burgess, Tom Jackson, Janet Edwards, Rob Matthews
Format: Default Text
Published: 2003
Subjects:
Online Access:https://hdl.handle.net/2134/487
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