The effectiveness of training in reducing email defects

Previous research has shown that there are many defects associated with email use within the workplace. This paper describes the effectiveness of email training in enabling employees to write better emails. Employees were asked to evaluate the emails they received from specified senders before and a...

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Bibliographic Details

Main Authors:	Anthony K. Burgess, Tom Jackson, Janet Edwards
Format:	Default Text
Published:	2004
Subjects:	Other information and computing sciences not elsewhere classified untagged Information and Computing Sciences not elsewhere classified
Online Access:	https://hdl.handle.net/2134/490
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