Benchmarking: performance improvement toward competitive advantage

Benchmarking is a relatively new quality concept. It is the systematic search for best practices that leads to superior performance. This paper explores the definitions, scope, types, and applications of benchmarking. Various literature sources have been examined to establish a common understanding....

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Bibliographic Details
Main Authors: Ninatubu Mbora Lema, Andrew Price
Format: Default Article
Published: 1995
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Online Access:https://hdl.handle.net/2134/16330
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