Loading…
The customer experience of town centres
The UK’s shoppers have not yet deserted their local High Street. But once consumers no longer achieve what they want in town centre visits, its oft-predicted death is liable to become a self-fulfilling prophecy. The High Street is likely to survive only for as long as consumers enjoy the town centre...
Saved in:
Main Authors: | Cathryn Hart, Grazyna B. Stachow, Mohammed Rafiq, Angus Laing |
---|---|
Format: | Default Report |
Published: |
2014
|
Subjects: | |
Online Access: | https://hdl.handle.net/2134/32649 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Loading…
Understanding the town centre customer experience (TCCE)
by: L. Stocchi, et al.
Published: (2016)
by: L. Stocchi, et al.
Published: (2016)
Loading…
The implications of cross-channels customer experience on UK town centres
by: Majd AbedRabbo, et al.
Published: (2018)
by: Majd AbedRabbo, et al.
Published: (2018)
Loading…
The image of a town centre: a retail perspective
by: Grazyna B. Stachow
Published: (2012)
by: Grazyna B. Stachow
Published: (2012)
Loading…
The role of digital in the town centre experience
by: Cathryn Hart, et al.
Published: (2017)
by: Cathryn Hart, et al.
Published: (2017)
Loading…
Town centre experiences in digitally enhanced places
by: Cathryn Hart, et al.
Published: (2018)
by: Cathryn Hart, et al.
Published: (2018)
Loading…
Evolving perceptions of assortments, image and customer experiences in retail environments
by: Cathryn A. Hart
Published: (2016)
by: Cathryn A. Hart
Published: (2016)
Loading…
Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys
by: Majd AbedRabbo, et al.
Published: (2021)
by: Majd AbedRabbo, et al.
Published: (2021)
Loading…
Do connected town-centre shopping journeys improve town-centre patronage?
by: Majd AbedRabbo, et al.
Published: (2021)
by: Majd AbedRabbo, et al.
Published: (2021)
Loading…
Banks and insolvent corporate customers: experience of the rescue culture
by: Keith Pond
Published: (2004)
by: Keith Pond
Published: (2004)
Loading…
The value of the banker-customer relationship: experience of individual voluntary arrangements
by: Keith Pond
Published: (2000)
by: Keith Pond
Published: (2000)
Loading…
Exploring the connected town centre shopping experience and its implications on patronage intentions
by: Majd AbedRabbo
Published: (2020)
by: Majd AbedRabbo
Published: (2020)
Loading…
Fresh perspectives on customer experience
by: Janet R. McColl-Kennedy, et al.
Published: (2015)
by: Janet R. McColl-Kennedy, et al.
Published: (2015)
Loading…
Who owns customer data? Customers do now, so get ready.
by: Jim Saker
Published: (2017)
by: Jim Saker
Published: (2017)
Loading…
Analyzing customer experience feedback using text mining: a linguistics-based approach
by: Francisco V. Ordenes, et al.
Published: (2014)
by: Francisco V. Ordenes, et al.
Published: (2014)
Loading…
Health communities as permissible space: supporting negotiation to balance asymmetries
by: Debbie Keeling, et al.
Published: (2015)
by: Debbie Keeling, et al.
Published: (2015)
Loading…
Time and motion management won't impress customers
by: Jim Saker
Published: (2014)
by: Jim Saker
Published: (2014)
Loading…
Implications of customer and entrepreneurial orientations for SME growth
by: Fabian Eggers, et al.
Published: (2013)
by: Fabian Eggers, et al.
Published: (2013)
Loading…
Football fans may forgive bad treatment, but customers won't
by: Jim Saker
Published: (2014)
by: Jim Saker
Published: (2014)
Loading…
Relationship quality and customer loyalty in internet grocery shopping in the UK
by: Xiaoming
Published: (2007)
by: Xiaoming
Published: (2007)
Loading…
Special section: Advancing customer experience and big data impact via academic- practitioner collaboration
by: Jamie Burton, et al.
Published: (2017)
by: Jamie Burton, et al.
Published: (2017)
Loading…
Conceptual foundation for a town centre physical/digital integration measurement tool
by: Fiona Ellis-Chadwick, et al.
Published: (2017)
by: Fiona Ellis-Chadwick, et al.
Published: (2017)
Loading…
Locating customer value in contracting-out decisions in English local authorities
by: Russ Glennon, et al.
Published: (2016)
by: Russ Glennon, et al.
Published: (2016)
Loading…
The changing channel power relationship between customers and dealerships in the retail automotive sector
by: Jim Saker, et al.
Published: (2016)
by: Jim Saker, et al.
Published: (2016)
Loading…
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
by: Thorsten Gruber, et al.
Published: (2008)
by: Thorsten Gruber, et al.
Published: (2008)
Loading…
Strategic B2B customer experience management: the importance of outcomes-based measures
by: Judy Zolkiewski, et al.
Published: (2017)
by: Judy Zolkiewski, et al.
Published: (2017)
Loading…
Lean in UK Government: internal efficiency or customer service
by: Zoe Radnor, et al.
Published: (2013)
by: Zoe Radnor, et al.
Published: (2013)
Loading…
When do customers get what they expect? Understanding the ambivalent effects of customers’ service expectations on satisfaction
by: Johannes Habel, et al.
Published: (2016)
by: Johannes Habel, et al.
Published: (2016)
Loading…
Segmenting workers within a job family for customized HRM 'content' practices: the case of IT service support workers
by: Clive Trusson
Published: (2016)
by: Clive Trusson
Published: (2016)
Loading…
An investigation of the factors affecting the adoption of e-commerce amongst UK-based retailers
by: Neil Doherty, et al.
Published: (2000)
by: Neil Doherty, et al.
Published: (2000)
Loading…
Analysing the preferred characteristics of frontline employees dealing with customer complaints: a cross-national Kano study
by: Thorsten Gruber, et al.
Published: (2011)
by: Thorsten Gruber, et al.
Published: (2011)
Loading…
Don’t try harder: using customer inoculation to build resistance against service failures
by: Sven Mikolon, et al.
Published: (2014)
by: Sven Mikolon, et al.
Published: (2014)
Loading…
Designing emotion-centred Product Service Systems: the case of a cancer care facility
by: Patrick Stacey, et al.
Published: (2014)
by: Patrick Stacey, et al.
Published: (2014)
Loading…
Developing a deeper understanding of positive customer feedback
by: Linda Nasr, et al.
Published: (2018)
by: Linda Nasr, et al.
Published: (2018)
Loading…
Loan guarantee schemes for SMEs - the experience in Malaysia
by: Grahame Boocock, et al.
Published: (1996)
by: Grahame Boocock, et al.
Published: (1996)
Loading…
Overeducated and over here the experiences of skilled EU migrants on self-initiated foreign work experiences in unskilled UK jobs
by: Bradley Saunders
Published: (2012)
by: Bradley Saunders
Published: (2012)
Loading…
Understanding individual experiences of cyberbullying encountered through work
by: Wayne Heatherington, et al.
Published: (2014)
by: Wayne Heatherington, et al.
Published: (2014)
Loading…
A qualitative investigation into the experiences of LGBT workers in the construction sector
by: Sarah Barnard, et al.
Published: (2018)
by: Sarah Barnard, et al.
Published: (2018)
Loading…
The assessment of commercial industrial projects in developing countries : the Bahraini experience
by: Mohamed S. Kameshki
Published: (1990)
by: Mohamed S. Kameshki
Published: (1990)
Loading…
An experience sampling study of learning, affect, and the demands control support model
by: Kevin Daniels, et al.
Published: (2009)
by: Kevin Daniels, et al.
Published: (2009)
Loading…
Onwards and upwards? Analyzing the experiences of emergent women leaders in higher education contexts
by: Sarah Barnard, et al.
Published: (2018)
by: Sarah Barnard, et al.
Published: (2018)
Similar Items
-
Understanding the town centre customer experience (TCCE)
by: L. Stocchi, et al.
Published: (2016) -
The implications of cross-channels customer experience on UK town centres
by: Majd AbedRabbo, et al.
Published: (2018) -
The image of a town centre: a retail perspective
by: Grazyna B. Stachow
Published: (2012) -
The role of digital in the town centre experience
by: Cathryn Hart, et al.
Published: (2017) -
Town centre experiences in digitally enhanced places
by: Cathryn Hart, et al.
Published: (2018)