Henneberg, S. C., Gruber, T., Reppel, A. E., Naude, P., Ashnai, B., Huber, F., & Chowdhury, I. N. (2015). A cross-cultural comparison of business complaint management expectations.
Chicago Style (17th ed.) CitationHenneberg, Stephan C., Thorsten Gruber, Alexander E. Reppel, Peter Naude, Bahar Ashnai, Frank Huber, and Ilma Nur Chowdhury. A Cross-cultural Comparison of Business Complaint Management Expectations. 2015.
MLA (9th ed.) CitationHenneberg, Stephan C., et al. A Cross-cultural Comparison of Business Complaint Management Expectations. 2015.
Warning: These citations may not always be 100% accurate.