TQM and performance appraisal: complementary or incompatible?

Despite the scholarly interest in performance management as a key determinant of the effectiveness of enterprise process improvement methods such as total quality management (TQM) and its derivatives, few empirical studies have explicitly explored the practice of performance management systems in TQ...

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Bibliographic Details
Main Authors: Ebrahim Soltani, Adrian Wilkinson
Format: Default Article
Published: 2018
Subjects:
Other commerce, management, tourism and services not elsewhere classified
Performance management
Performance appraisal
Quality management
Qualitative study
Automotive industry
Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/35320
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