Co-creating the service recovery experience – A new lens on service recovery [Abstract]

Co-creating the service recovery experience – A new lens on service recovery [Abstract]

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Bibliographic Details
Main Authors: Jasenko Arsenovic, Bo Edvardsson, Thorsten Gruber, Maria Akesson, Bard Tronvoll
Format: Default Conference proceeding
Published: 2016
Subjects:
Other commerce, management, tourism and services not elsewhere classified
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Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/22232
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