Drivers of change in the UK Fire Service: an operations management perspective

The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these...

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Bibliographic Details
Main Authors: Nicola Bateman, Karen Maher, Raymond Randall
Format: Default Book chapter
Published: 2015
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Other commerce, management, tourism and services not elsewhere classified
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Business and Management not elsewhere classified
Online Access:https://hdl.handle.net/2134/21974
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Summary:The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these changes and considers them from an operations management perspective. A method for how to measure operational effectiveness is proposed and its use in informing changes to operating practice in the fire service is advocated.

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